1. AI claim denial bans are coming to a state near you
New Jersey's AB 5494 blocks AI from making final denial decisions on auto, homeowners, and flood claims. The bill focuses on the final call, not the claim process itself. But here's what I'm seeing: once one state passes this, others follow. The pressure is building on carriers to prove humans are still in the loop on denials that hit shops hardest.
Source: Field Notes →