Privacy Policy

Last updated: June 12, 2026

Absolute ADAS LLC ("Absolute ADAS," "we," "us," or "our") operates the website absoluteadas.com and provides mobile Advanced Driver Assistance Systems (ADAS) calibration services to commercial automotive body shops in Western Washington. This Privacy Policy describes what information we collect, how we use it, and the rights you have over it.

1. Information We Collect

We collect the following categories of information directly from you:

Business contact information — shop name, owner or contact name, business address, email address, and phone number.
Vehicle information — VIN, year, make, model, repair order number, and a description of the work being performed on the vehicle in your shop.
Communication content — copies of SMS messages, emails, voice recordings, and voicemails exchanged between you and Absolute ADAS for service coordination.
Service records — appointment times, calibration results, invoices, and related job documentation.
Website usage — basic analytics about page views and form interactions on absoluteadas.com (collected through Zoho PageSense and similar tools).

2. How We Use Your Information

We use the information we collect solely to operate and improve our calibration services. Specifically:

To schedule and coordinate ADAS calibration appointments at your shop.
To deliver calibration results, repair-order documentation, and post-service reports.
To send transactional and service-related SMS messages to the phone numbers you provide — appointment confirmations, technician arrival ETAs, completion notifications, parts and pre-work requirements, and invoice or follow-up communications. See Section 4 for details.
To respond to your service requests, questions, and replies — by SMS, email, voice, or in person.
To send invoices and collect payment for services rendered.
To improve our service quality and meet our regulatory and tax obligations.

3. How We Share Your Information

We do not sell or share your SMS opt-in data, phone number, contact information, or any personal information with third parties or affiliates for marketing purposes.

The only third parties who receive your information are vendors that help us operate the business and deliver our service to you:

Twilio — to send and receive SMS messages and place voice calls.
Zoho — for CRM, email, accounting, scheduling, and customer relationship records.
Anthropic (Claude) — to extract data from uploaded scan-report PDFs and draft service summaries.
Google & cloud infrastructure — for hosting, maps, and routing.

Each of these vendors processes data on our behalf under their own contractual obligations and may not use your data for any independent purpose. We will also disclose information when required by law (subpoena, court order, regulatory request).

4. SMS Program & Phone Numbers

We only text a phone number after you have opted in. There are four ways that happens:

Web form. On the booking form at absoluteadas.com/#contact you enter a mobile number and check an optional box (unchecked by default) agreeing to receive job update texts. Consent is not a condition of service.
Verbally, over the phone. When you call to schedule — or when our dispatcher calls you back to confirm a booking — she reads our consent script, asks whether you want job updates by text, and opts you in only if you say yes. We log the date, the number, and who gave consent.
Online consent form at absoluteadas.com/sms-consent.html.
By texting us first at +1 (425) 675-1329.

All of our job update texts are sent from +1 (425) 675-1329. Whichever way you opt in, you receive an immediate confirmation text carrying the same disclosures, and you can stop at any time by replying STOP.

Specifically, SMS messages from Absolute ADAS may include:

Appointment confirmations and reminders.
Technician arrival ETAs.
Calibration completion notifications and links to completed reports.
Parts requirements, pre-work questions, and service updates.
Invoice and follow-up communications.

Message and data rates may apply depending on your carrier plan. SMS message frequency is typically no more than ten (10) messages per job. You may opt out of SMS at any time by replying STOP. You may also reply HELP for assistance, or contact us at any of the methods in Section 8.

Your phone number is shared only with Twilio (our SMS carrier) for the purpose of delivering messages. It is not shared with any other third party, sold, used for affiliate marketing, or used to send promotional content unrelated to your service.

For full SMS program terms, see our Terms and Conditions.

5. Data Retention

We retain your information for as long as our business relationship is active, plus a reasonable period afterward to satisfy tax, accounting, and audit obligations under Washington State and U.S. federal law. SMS consent records and opt-out records are retained indefinitely for TCPA compliance audit purposes. You may request deletion of records that are no longer required by law (see Section 7).

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or destruction. Access to customer data is limited to Absolute ADAS personnel who require it to perform their job. Data stored with our third-party processors (Twilio, Zoho, Anthropic, etc.) is protected by those providers' security programs.

No system is perfectly secure. If we ever learn of a breach affecting your data, we will notify you in accordance with applicable law.

7. Your Rights

You have the right to:

Access the information we hold about you.
Correct information that is inaccurate.
Delete information that is no longer required for an ongoing service relationship or legal obligation.
Opt out of SMS messages at any time by replying STOP.
Opt out of other marketing communications by contacting us directly.

To exercise any of these rights, contact us using the information in Section 8.

8. Contact Us

For privacy-related questions or to exercise any right under this policy:

Email: info@absoluteadas.com
Phone: 1-844-349-2327
Mail: Absolute ADAS, Lake Stevens, WA, USA

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through the website or by direct notice to active customers.